Castomer Care & Team Building in Service Industry

Castomer Care & Team Building in Service Industry Short Course Overview

Course Description

The Customer Care & Team Building in the Service Industry short course is designed to provide individuals with the essential skills required to deliver exceptional customer service and build cohesive, high-performing teams in the service industry. It focuses on creating a positive customer experience through effective communication, conflict resolution, and customer relationship management, while also enhancing teamwork and collaboration among staff members. This course is ideal for individuals working in hospitality, retail, tourism, or any service-oriented business.

Course Objectives

By the end of this course, participants will:

Upon successful completion, participants receive a Certificate in Customer Care & Team Building in the Service Industry, enhancing their ability to improve customer experiences and build effective teams within service-oriented businesses.

CAMBRIDGE INTITUTE OF TOURISM MANAGEMENT

Cambridge Institute of Tourism management is committed to sustaining its mandate of training qualified professionals for the hospitality and tourism industry. The College management also commits itself to enhancing its research and consultancy services for the continued advancements of the hospitality tourism sector.