Front Office Operations
Front Office Operations - Short Course Overview
Course Description
The Front Office Operations short course provides essential knowledge and skills for individuals aspiring to work in the hospitality industry. It covers key aspects of front office management, customer service, and the use of hotel reservation systems. This course is ideal for beginners and hospitality professionals looking to enhance their expertise in front desk operations.
Course Objectives
- Understand the roles and responsibilities of front office personnel.
- Learn essential customer service and communication skills.
- Understand cash handling, billing, and guest account management.
- Develop problem-solving skills to handle guest complaints and special requests.
- Gain proficiency in handling reservations, check-ins, and check-outs.
Upon successful completion, participants receive a Certificate in Front Office Operations, which can enhance career prospects in the hospitality industry.
CAMBRIDGE INTITUTE OF TOURISM MANAGEMENT
Cambridge Institute of Tourism management is committed to sustaining its mandate of training qualified professionals for the hospitality and tourism industry.
The College management also commits itself to enhancing its research and consultancy services for the continued advancements of the hospitality tourism sector.